Shipping & Returns

Shipping Method

All orders are shipped with Australia Post Priority Express, with insurance and signature on delivery. 

Delivery Time Frames 

Orders are dispatched from our Parker Diamonds studio in Melbourne within 3 business days.

Once your order has been dispatched, it will arrive within 1-2 business days for Victorian customers and 1-3 business days for all other states.

Parker Diamonds is not responsible for delays in shipping caused by Australia Post, however please contact us if you don't receive your order in a reasonable timeframe.

Returns

Custom designs: Our custom-made jewellery pieces are all made to order so choose carefully when purchasing a custom design as we have a non-returnable and non-refundable, and an order cannot be cancelled after a deposit has been paid unless funds are going towards an upgrade at Parker Diamonds. 

In Stock pieces: Your item must be returned in 14 days of your receipt of the jewellery item. The 14 day return policy commences on the day the package is delivered to the posting address. For online purchases please note if the product has been altered in any way it cannot be returned. We offer a 14 day return policy on online purchases unless you have had it resized. All jewellery pieces must be unworn and returned with all the appropriate paperwork; invoices and all Diamond Certification. We do not offer exchanges or refunds on any design that has had engraving work done.