Terms & Conditions

Payment Terms:

All invoices are for immediate payment. Payment terms must be agreed upon in writing prior to invoice.

All online orders can be paid using Visa and Mastercard and AMEX credit cards. Online orders are required to be paid in full when placing the order.

In studio or Custom orders can be paid using Visa and Mastercard and AMEX credit cards, direct deposit into our bank account which is a 50% deposit to secure your Diamond and pricing.

Purchasing Process for Custom Made Rings or Fine Jewellery:

Once agreement has been reached on the purchase of the ring, we will provide you with a Deposit Invoice. The Deposit Invoice is 50% and will reflect all relevant details pertaining to the purchase. Once the Deposit Invoice has been received and reflected into our account we will start with your 3D CAD design of your ring for approval. Once the 3D CAD has been approved the ring will take 14-21 working days to be completed. This will depend on the ring chosen and workload at the time. If you need your ring sooner or have a deadline in mind, please let us know.

Guarantee (Refund Policy)

Custom-Made Jewellery:

Our custom-made jewellery pieces are all made to order so choose carefully when purchasing a custom design as we have a non-returnable and non-refundable policy; and an order cannot be cancelled after a deposit has been paid unless funds are going towards an upgrade at Parker Diamonds.

For online purchases your item must be returned in 14 days of your receipt of the jewellery item. The 14 day return policy commences on the day the package is delivered to the posting address. For online purchases, please note if the product has been altered in any way it cannot be returned. We offer a 14 day return policy on online purchases unless you have had it resized, all jewellery pieces must be unworn, returned with all the appropriate paperwork; which is invoices and all Diamond Certification. We do not offer exchanges, refunds or any design that has had engraving work done. 

Warranty:

At Parker Diamonds we make all our jewellery to the highest standard and pride ourselves on our expert craftmanship. All our jewellery go through a rigorous quality control check making sure you enjoy your jewellery for a lifetime. We offer a lifetime manufacturing warranty on any manufacturing defects on any ring we create such as porosity, blemishes in the metal, surface pores and small diamonds that have fallen out without any damage to the ring.  Upon receiving the ring we will inspect the ring to see what the problem was and if there is a problem with the manufacturing side of things, we will be more than happy to repair your ring at no charge. We do not cover wear and tear of your ring or Fine Jewellery that has lost stones due to it being knocked, mishandled, dented with scratches on the settings, prongs that have broken by being hooked or caught on clothing or everyday wear.

We would recommend taking your jewellery for a clean and check-up service once a year to maintain the sparkle and beauty of your ring for you to enjoy.